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Returning An Item

Baselayer will only refund or exchange if the following minimum criteria are met: 

  • Goods must be returned within 30 consecutive days of original purchase date except where otherwise agreed (see our Christmas Returns Policy Here)
  • Goods will only be exchanged or refunded if they are returned in "saleable" condition with original packaging in tact where physically possible and without "any" personalisation applied such as initials or club /school crest.

EXCHANGES

If you are exchanging your item due to size etc, Baselayer will provide a FREE returns label for first time exchanges only, any subsequent exchanges required against the same order, all costs for returns shall be borne by the Customer. To get this, email enquiries@baselayer.co.uk quoting your order number and the item required in exchange.  We will then send you by email a FREE Tracked Returns Label that you can then print off. Use this to return your item ensuring you enclose details of who it is from and the exchange item required and we will dispatch your replacement goods.  If there is a greater cost difference from the original purchase, this difference needs to be paid prior to dispatch of exchange goods.

    REFUNDS

    For a full or part refund, the customer is responsible for return costs except where there is a garment fault or an error on our part, in which case Baselayer will cover the cost of return. Once we have your item(s) back with us we will process this for refund in line with our terms and conditions. Refunds are "Batch Processed" and therefore may take a few days to be processed. Finally, please ensure you return all items to us by a recorded/tracked mechanism to ensure you are covered for any transportation losses. 
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    For your convenience, Baselayer offers a Fixed Price Tracked Returns facility where you can obtain a fixed price printable label for returning goods within the UK. Baselayer™ cannot accept any liability for goods being returned that cannot be tracked and go missing in transit.  

      CLICK HERE TO PURCHASE FIXED PRICE TRACKED RETURNS LABEL

      MAKE SURE THERE IS SOMETHING IN THE PACKAGE THAT TELLS US WHO IT'S FROM AND WHAT ACTION YOU WANT US TO TAKE

      RETURNS & EXCHANGES
      Baselayer Ltd
      11 Derry Downs
      Orpington
      Kent
      BR5 4DT

      T: 01689 603675
      enquiries@baselayer.co.uk