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Returning An Item

Baselayer will only refund or exchange if the following minimum criteria are met: 

  • Goods must be returned within 30 consecutive days of original purchase date except where otherwise agreed (see our Christmas Returns Policy Here)
  • Goods will only be exchanged or refunded if they are returned in "saleable" condition with original packaging in tact where physically possible and without "any" personalisation applied such as initials or club /school crest.


If you are exchanging your item due to size etc, simply email quoting your order number and the item required in exchange.  We will then send you by email a FREE Tracked Returns Label.  Simply use this to return your item ensuring you enclose details of who it is from and the exchange item required and we will dispatch your replacement goods.  If there is a greater cost difference from the original purchase, this difference needs to be paid prior to dispatch.


    The customer is responsible for return costs except where there has been an error on our part, an exchange is required or there is a fault with your item. Once we have your item(s) back with us we will process this for a full refund in line with our terms and conditions, as soon as we can. Refunds are "Batch Processed" and therefore may take a few days to be processed. Finally, please ensure you return all items to us by a recorded/tracked mechanism to ensure you are covered for any transportation losses. 
    For your convenience, Baselayer offers a Fixed Price Tracked Returns facility where you can obtain a fixed price printable label for returning goods up to 2KG in weight within the UK. Baselayer™ cannot accept any liability for goods being returned that cannot be tracked and go missing in transit.  


      Whatever you do please MAKE SURE THERE IS SOMETHING IN THE PACKAGE THAT TELLS US WHO IT'S FROM AND WHAT ACTION YOU WANT US TO'd be shocked how many parcels are returned without customer details!

      Baselayer Ltd
      11 Derry Downs
      BR5 4DT

      T: 01689 603675