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Terms & Conditions

Acceptance of Your Order

You can place an order on-line via our web site, or over the phone if you prefer.  We must receive payment of the cost of the products together with any delivery charges before we can accept and process your order.  When you process your order you will automatically receive an email confirmation of your order.  We will then notify you by email of acceptance of the order and advising of dispatch details and timing.


Prices and Delivery Charges

All prices are in Pounds Sterling and normal delivery charges apply and are set as stated by The Company and are subject to change:

Current Standard FREE UK Delivery Service Applied by Baselayer™ to all UK and Northern Ireland (UK & NI) desitinations is: £0.00**

** £0.00 Delivery Rate Applies to a "Working Day" Delivery Service or Standard UK Tracked Royal Mail Deliveries ONLY as decided by the Company and may be subject to change.

Baselayer™ reserves the right to use any appropriate delivery company/service that is deems appropriate and may use Royal Mail Recorded Delivery or Non-Recorded or appropriate Courier services at it's discretion unless otherwise requested. 

Please note that a signature may be required upon receipt for all "SIGNED FOR" deliveries unless otherwise arranged in advance with Baselayer™.  Failure to supply an appropriate address for delivery where goods can be signed for during normal office hours, will result in your item being held for up to 7 days at the designated delivery office of the delivery company awaiting collection or to re-scheduled delivery time and date which is the sole responsibility of the Customer to arrange/collect following notification of a failed delivery attempt.  If you request a different delivery address after dispatch, the Company reserves the right to apply an administration charge to that request subject to such charges being applied to the Company by the Delivery Company.

DELIVERY OPTIONS

Baselayer™ provides several delivery options which are listed here with clear definitions and delivery time scales:

  • UK & NI FREE Delivery: This service can take between 3 to 5 working days to arrive.  FREE delivery options will be dispatched the next standard working day excluding all weekends and UK bank holidays.
  • UK & NI Express Delivery: Up To 2 Working Days to Arrive.  Express deliveries will be sent by Baselayer™ on the the next standard working day excluding all weekends and UK Bank Holidays
  • UK & NI Next Work Day: Sent via Royal Mail or Courier and "may" require signature depending on value and carrier, will be dispatched on a work day for delivery to a UK destination the next Working day.  Excludes all Weekend and UK Bank Holidays
  • UK Saturdays {SIGNED FOR}: Scheduled for a Saturday delivery via Royal Mail in the UK Only.  Sent Royal Mail Special Delivery and requires signature on arrival
  • Europe: Standard Delivery To European Union Countries Up to 2 KG in Weight
  • Rest of World: Standard Tracked Delivery by National Carrier to Destination - Requires Signature on Arrival.  Applies to all non-EU countries.
  • BFPO: British Forces Posted Overseas - Only available to UK British Forces and only available to be sent to an active BFPO address.

Delivery Variation Requests By Customer

"SIGNED FOR" deliveries such as special deliveries or high value items sent by Baselayer™ are subject to a receipt signature on delivery unless otherwise arranged with and accepted by Baselayer™.  Periodically, Baselayer™ may elect to use a non-recorded delivery mechanism from Royal Mail if they deem it appropriate to do so.  All other deliveries are either "Tracked" deliveries that do not necessarily require signature or are deliveries that require a signature as proof of delivery. 

Safe Place Requests

If a Customer orders goods to be delivered and requests the parcel to be "placed in a safe location" Baselayer™ will not unreasonably refuse the request subject to it's own assessment of the validity of the request and based on the overall value of the shipment.  Such instructions are accepted only with the customer accepting full liability should the goods go missing once delivery has been made.  If the request is made and accepted and the parcel is left as instructed and subsequently disappears through no fault of Baselayer™ or it's Delivery Company, the goods cannot be refunded or replaced as the fault lies with the Customer for failing to ensure a secure location to be left.  Baselayer™ accepts no liability for loss or damage caused by inadequate Customer security on making such a request.

Deliveries Outside the UK

For delivery charges outside the UK & Northern Ireland including all European destinations and the Rest of the World options, appropriate charges as published by Royal Mail or our selected mode of delivery for the location and will apply and will also be subject to any Recorded Delivery charge and will require signature on receipt.  Once dispatched by Baselayer™, we are restricted by any applied limitations of delivery as stipulated by Royal Mail or the selected delivery company used by Baselayer™ at that time.  For Royal Mail Terms & Conditions please see Royal Mail Web Site.

For all orders requested outside the UK or EU Member Countries, please e-mail or call for delivery charges unless otherwise shown.

Orders are normally dispatched the next working day.  However, for any special order items please allow up to 10 working days for delivery.  All special order items are subject to availability.

Non-Delivered Items Due To No Contact At Delivery Address:

Baselayer™ offers a FREE UK Mainland delivery service at this time.  It is the responsibility of Customers to ensure there is someone at the delivery address given at the time of delivery in order that goods can be signed for or delivered as requested.  In the event that an attempted delivery is made but there was no response from the address details provided and the Company or it's Delivery company are unable to obtain a telephone or e-mail response from the recipient and the goods are returned to Baselayer™, the Company reserves the right to deduct the original transport cost component from any refund then made.  If the Customer then requests the items to be re-sent, then the order will need to be re-processed as a completely separate transaction which will then be subject to our standard delivery terms.  If the Customer requires the goods to be delivered to a new address when the goods are still out with the delivery company and that new address is outside the delivery company's delivery zone, the Company will have to charge the Customer an administration fee equal to the charge that is made on it by the delivery company.  Where any fault is with The Company, there will be no cost implications to the Customer.

Weekend Deliveries & Caveats

Baselayer™ provides a service that includes FREE Working Day delivery for UK mainland which can take up to 3 to 5 working days.  The Company accepts no responsibility for parcels delayed using Royal Mail services to any UK Postal District and abides by the Terms and Conditions provided by Royal Mail as published from time to time on the Royal Mail web site.  Baselayer™ can and will provide a Royal Mail Guaranteed Weekend (Saturday) delivery service for customers subject to a surcharge being applied.  All restrictions applicable to Saturday Guarantees are published by Royal Mail as the carrier used by Baselayer™.  See here for Royal Mail Special Terms and Conditions.

Pre-Christmas Deliveries: (When Appropriate)

Our delivery guarantees are governed by the restrictions imposed by Royal Mail and our Couriers as our principal carriers.  Baselayer™ cannot guarantee any deliveries being delivered for Christmas outside of the published terms and conditions issued by our designated delivery service providers:

LAST DATE OF MAINLAND UK POSTAL 1st CLASS RECORDED DELIVERY ITEMS FROM ROYAL MAIL FOR CHRISTMAS IS STATED ON THE ROYAL MAIL CUSTOMER WEB SITE

"SPECIAL" POST OFFICE DELIVERIES ARE AVAILABLE AS AN OPTION SUBJECT TO ITEM AVAILABILITY AND ARE ALSO SUBJECT TO CARRIER RESTRICTIONS AS PUBLISHED.  FOR SPECIAL DELIVERY PRE-XMAS DELIVERY DATES FOR GUARANTEED PRE-XMAS ROYAL MAIL DELIVERY IS STATED AND DETAILED ON THE ROYAL MAIL CUSTOMER WEB SITE.

STANDARD DELIVERY TO MAINLAND UK AS INDICATED BY OUR DESIGNATED DELIVERY SERVICE PROVIDER:

LAST DATE FOR PRE-CHRISTMAS FREE UK DELIVERY AS STATED BY OUR DESIGNATED DELIVERY SERVICE IS:  SUBJECT TO ALL OTHER CONDITIONS BEING ACCEPTABLE SUCH AS WEATHER CONDITIONS.  THIS CANNOT BE "GUARANTEED"

LAST DATE FOR PRE CHRISTMAS PAID FOR UK DELIVERY "GUARANTEED" NEXT DAY BEFORE A DESIGNATED TIME AS STATED BY OUR DELIVERY SERVICE PROVIDER IS:  SUBJECT TO ALL OTHER CONDITIONS BEING ACCEPTABLE SUCH AS WEATHER CONDITIONS.


Item Availability

All orders placed are subject to availability of products.  As extra stock comes from our suppliers, sometimes there may be a delay.  We strive  to keep to our delivery times and will inform customers of any delay immediately.


Returns Policy

If for any reason you are not satisfied with the products or you wish to exchange for a different size or colour, you may return them to us within 28 days of dispatch date unless otherwise agreed (see Christmas Returns Policy), for a refund of the cost of the item/s or an exchange. Please however ensure you obtain a proof of postage receipt from the Post Office when sending back your item(s).

Baselayer™ will provide a refund or exchange as long as products are returned to us in their original packaging (where appropriate), in re-saleable condition, as carefully packaged as possible and with all labels "attached" and product tags in tact. Baselayer™ reserves the right to refuse a refund or exchange if the goods returned are deemed to be damaged through no manufacture fault, been worn or washed or tampered with in any way.  Please note that we advise all parcels must be sent back by using a Recorded Delivery method, to make sure of their safe arrival.  Failure to return by this means, may result in the customer being liable for the value of goods returned if they do not arrive.

Any items returned for refund or exchange, must meet the Company's terms and "Re-Saleable" and be returned with their original un-damaged packaging, must clearly have not been worn other than to try on for size, must not smell of cigarette smoke or fabric softener/washing detergent, must be devoid of any residue caused by deodorant, must not smell of body odour and must be devoid of any marks or damaged that was clearly not caused by any manufacturing defect.  Goods must also have their original manufacturer tags in tact where applicable.

Baselayer™ does not currently offer a "Free Returns" facility.· The cost of goods being returned for exchange or refund is borne by the Customer in full unless goods are faulty or incorrectly supplied by Baselayer™ under which circumstances, Baselayer™ will pay for or offer reasonable compensatory costs to the Customer for the cost of returns upon proof of payment made for doing so.

Returns Caveat:

Baselayer™ reserves the right to not refund or exchange any underwear items that it believes may have been worn on the grounds of Health & Safety.  Baselayer™

Fixed Price Tracked Returns Facility

Baselayer™ is able to offer it's UK customers the benefit of a Fixed Price Tracked Returns facility.  This enables our UK customers to return items to us at a fixed pre-purchased price and offers the convenience of simply taking the package to a local Post Office and obtaining a proof of postage receipt. This service is available for all returns to Baselayer™ up to 1KG and is restricted to UK locations serviced by UK Royal Mail only.  To obtain a Fixed Price Tracked Returns Label, simply click here:  Tracked Returns Label

Christmas Period Returns Policy

Buying for a Christmas present?  Buying well ahead of the Christmas rush?  Baselayer™ appreciates the need and wish to obtain your items for Christmas well ahead of the Christmas rush.  As a result, during the Christmas buying period, Baselayer™ will allow the return for exchange or refund, any item purchased as a Christmas present between October 1st and 23rd December inclusive within that same year if these are returned to us before the end of the January after the Christmas subject to all other Exchange & Refunds criteria being met.  Baselayer™ reserves the right to refuse to refund or exchange any goods that it feels do not meet it's necessary minimum Trading Terms criteria detailed herein.

Exchange Goods

If exchanging goods, the cost of posting back the exchange items to the Customer must be borne by the Customer. Please enclose this cost of return postage with your item for exchange, as detailed on your original invoice.  The cost of re-sending goods as an exchange will be subject to change from time to time as dictated by the delivery / transport system(s) the Company elects to use.  Please ensure you quote your order number on all correspondence when returning goods.  Where the Company has made an error in supply, the Company will bear the cost of all return postage and for UK customers, will issue a printable Tracked Returns Label that can be printed and attached to any returns thereby ensuring the Customer does not incur any unnecessary costs for returning such goods.

If the Customer fails to return the goods to the Company by a "Recorded Delivery" system such as Royal Mail Recorded Delivery service, that ensures it can be "traced" at the point of posting and arrival at destination, the Company cannot be held liable to exchange the goods without proof that the goods have been received by the Company.

Faulty Goods & Incorrect Items Sent By Baselayer™ Exchange/Refunds

Your rights are fully covered for any goods bought that suffer a fault that can be considered as a "Manufacturing" defect as opposed to wear and tear.  Should your goods suffer a fault of this nature, we will exchange or refund you fully subject to receiving the faulty goods back for validation of the fault.  Baselayer™ reserves the right to decline to exchange or refund if it is clear that the fault is not a manufacturing fault but one caused by wear and tear.  "PLEASE ENSURE YOUR GOODS ARE WASHED BEFORE RETURNING THE ITEM BACK TO US"  Baselayer™ also reserves the right to decline to exchange or refund faulty returned goods if it feels that the manner in which the goods have been received is un-hygienic.  In such circumstances, Baselayer™ reserves the right to return these goods to you for washing before they are replaced or refunded. 

Where Baselayer™ has sent incorrect goods to the Customer in error due to mis-picked items or other reasons, or where a fault occurs in an items that warrants return, Baselayer™ will accept full responsibility for such an error/fault and will undertake to resolve such errors/faults as quickly as we can.  In such circumstances, Baselayer™ will ensure that no additional costs are borne by the Customer.  Baselayer™ will NOT refund any return postage costs incurred to returning incorrectly supplied or faulty goods unless otherwise agreed or where Warranty situations apply as Baselayer™ will send a customer a printable Tracked Returns Label for such returns in order that the Customer does not incur any return postage costs and thereby negates the need to refund any postal charges.  For Customer returns outside the UK that fall into this category, please contact Baselayer™ first.

Refunds

If returning goods for a full refund, the Customer is not required to include any "Return Postage" costs with their returned goods as this is only required when returning goods for an Exchange.  Simply send the goods back to the Company along with clear details of the sender and order number and the Company will provide a full refund via the same payment method used in your original purchase.  We will then confirm when this refund has taken place by e-mail.  Baselayer™ cannot accept back items that it has been requested to obtain for a customer, that are not "normally" part of its range and have been ordered such as a Special Order Item that was brought in at the specific request of the Customer.  In the event a customer orders a line that is not normally held as part of our range and the item is too small, too big or simply did not meet expectations and is not faulty. Baselayer™ reserves the right to refuse to accept these goods back or provide a refund for the original cost of purchase.  All other customer rights are upheld.

Refunds of Postage and Packaging Charges

Baselayer™ offers a FREE UK delivery.  Where a customer chooses to expedite their delivery option and pay for delivery and then returns some or all of their order for refund where no fault is applicable, the cost of postage paid is NOT refundable in accordance with Distance Trading Laws amendment October 2015.  Where there is an error on the part of Baselayer™ or a fault with the goods, then all costs of Post and Packaging will be refunded accordingly.

Special Offers & Multi Buy Deals

From time to time, Baselayer™ Ltd offers its customers the opportunity to purchase items on a special offer package deals as multi-buy offers or as part of a promotion.

These offers are subject to specific terms and conditions in respect of purchasing and refunds and are subject to limited availability of special stocks that are purchased to enable these deals to be offered. Baselayer™ Ltd reserves the right to withdraw any offer it may run without notice and to decline to fulfill orders placed that are incorrectly completed outside the terms of any offer made. Baselayer™ reserves the right to limit to a maximum number of offers per customer as it decides but will usually allow an offer to be mixed in terms of sizes as required within the acceptable scope of any offers made.

In the event that any customer purchasing any multi-buy deal or where the offer price is indicated as such as part of a minimum order value and returns part of an order or individual items that were part of the deal for a refund, the refund will be proportional to the value of the retained item(s) in the event that any retained item(s) had been purchased at our standard published prices and not a direct fraction of the special offer multi-buy deal price.

For example: Baselayer™ sells an item at £20.00 each at normal retail price. However, Baselayer™ may offer the opportunity to purchase two of these items at a special deal price of £30.00. If a customer takes advantage of the offer and purchases two items at the special price of £30.00 but then returns one of these items for a refund, that refund will be for £10.00 making the price for the retained item equal to the standard purchase price of a single item.  The same is so for any special offer prices for goods acquired as part of a larger minimum order offer.

All offer calculations are based on the offer items being purchased together to make up the Special Offer multi-buy deal and all items being retained by the customer. 

FREE ITEMS SPECIAL OFFER: Where Baselayer™ offers a FREE item as part of a promotion tied to a purchased item and the purchased item is returned for refund, Baselayer™ will deduct the full published sale value of the FREE item from any refundable amount.

If one item is returned for refund, that refund will duly reflect the actual purchase price of a single item purchase as opposed to the Special Offer price which is exclusively reserved for items purchased together and retained by the customer on any offer Baselayer™ elects to run.

Baselayer occasionally run special offers for items on promotion where this promotion is tied to a minimum spend before Special Offer items can be added, and a customer can order items in addition to a primary order for a designated value and the order may include items that were ordered as part of a specified promotion such as a Black Friday Offer.

In the event a customer returns all or part of their order for refund but retains the Special Offer part of the order where that special offer was dependent on the primary order being placed of a certain value and the returned goods causes the original total order value to fall below that net minimum value of the main order requirement, any refund will be calculated with the Special Offer goods calculated at their standard sale price.

As an example. If the main order minimum value requirement was £35.00 and the customer acquires an item that is £35.00 and therefore qualifies for the Special Offer promotion items, and then adds an item from a Special Offer promotion for the Special Offer price of £10.00 making a total of £45.00 but that Special Offer item normally costs £20.00 and the customer returns the main order item to us for a refund, Baselayer will only refund £25.00 thereby charging the Special Offer goods at their usual price.

If the whole order was returned, then the full refund will be applied.  Baselayer reserves the right to withdraw any offer without notice.


Christmas Returns:

Baselayer™ will except returns/exchanges for items bought early for Christmas beyond it's stated 28 day returns policy to 31st January of the subsequent year, as long as all tags are intact and the items are unworn and returned to Baselayer™ in saleable condition.  All Exchange requests must be accompanied by the stated fee for returning exchange goods, as detailed on the Customer's original invoice and subject to change from time to time.

The Content of All These Web Pages is the Copyright of Baselayer™ Ltd

Reproduction or dissemination of any of this web site's content is prohibited unless expressly authorised below or by written consent. You may download to a local hard disk and print extracts from these pages for your personal use only. You may re-copy such extracts to others for their personal information only. None of the content of these pages may be may be incorporated into, reproduced on or stored in any other Website or otherwise in an electronic retrieval system or in any other work or publication, whether in hard copy, electronic, digital or any other form.

Baselayer™ and its associated suppliers’ Trademarks are the trademarks of said Companies and are protected by registration in the United Kingdom and other jurisdictions and are used on this web site with the express permissions of those Companies.

In the first instance please contact customer services on enquiries@baselayer.co.uk.

Distance Selling Regulations Compliance:

Baselayer Ltd complies with all aspects of the Distance Selling Regulations for England and Wales as implemented by the Trading Standards Institute.  The Distance Selling Regulations can be accessed via this link to the TSI's web site to confirm trading compliance by the Company: http://www.tradingstandards.gov.uk/advice/advice-business.cfm



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